But don't worry! They offered da Silva a consolation prize! Namely, two credits for renting a movie. We'd complain about how much that blows, but the person in charge of that decision was probably really busy chasing down the last remaining owners of those movies through the badlands of Canada.
When CNET looked into this baffling cyber-heist, they discovered that the movies weren't gone from da Silva's account per se. Turns out he still owned the versions in the Australian store, since he lived in Australia when he bought the movies, but not the slightly different, presumably politer versions available in Canada. All he had to do now was somehow get an Australian billing address and credit card, switch his account to an Australian one (losing any credits or subscriptions he might have), download the movies to a device like some sort of caveman, and switch back to a Canadian account. So much more convenient than buying a Blu-ray!