The Macys were so pissed at Morrow for thwarting their (highly illegal) plan to clear out the building that they cut off his electricity, cut his phone line, and even cut through the floor joists supporting his apartment. Then, since he didn't come crashing through, they went below his apartment and sawed a hole in his floor. Morrow was home and actually witnessed a freaking saw removing his floor while he was sitting on it. He and a friend attacked it and bent it, but the saw still managed to make a 2-foot-by-4-foot hole in his overpriced apartment with no electricity or structural support.
Step One: Hole. Step Two: 5,000 snakes.
While the Macys were terrorizing Morrow, two of their new tenants figured out they were being overcharged under San Francisco's rent-control law and started paying at the lawful rate. The Macys lost their minds, and their grasp on sanity was already at a saw-a-hole-in-a-handicapped-guy's-floor level.
They changed the locks, sneaked in to dismantle the furniture, and started stealing. They took a cellphone, a Gucci watch, and $2,000 in cash. One of the new tenants/terror victims caught Kip Macy ransacking his apartment, and Kip kicked him in the chest before running out.
Which was all caught on tape, because apparently tenants record everything.