Right where that dark red line hits its lowest point is when Sarah started her new job. From 2009 to 2013, she worked for one of the banks responsible for the whole financial crisis. Sarah was a fresh-faced college graduate at this point ... but her degree wasn't related to finance. It turns out that didn't matter.
"Like anyone with a pulse who could speak in complete sentences, I quickly moved up the ladder from a call-center servicer, to a foreclosure specialist, to a team manager at the trustee's office that performed foreclosure for the bank."
"Foreclosure specialist" being the polite term for "Crusher of Hopes."
She had possibly the most responsibility a 24-year-old can be given, outside of Beyonce's butt-glitterer. Sarah was basically minting new hobos.
"I was signing up to 1,000 foreclosure packets a day at the peak of the crisis. I had very little training and I didn't know what I was doing. All of my employees had a quota of how many foreclosure referrals they needed to process. Many aspects of the loan in default were overlooked. We were supposed to compare the opening foreclosure referral info with the actual legal mortgage information."
Which is like playing "Spot the difference" with a couple of phone-book pages.