That's why you have to take things slowly and start by merely acknowledging when a resident is trying their best.

Nathan explains: "The boys we worked with responded very well to me simply saying things like, 'I'm so proud of you for bringing your grade up,' etc. An unfortunate number of them never heard someone they respect say that they were proud of them."

Also, and we know that this will go over super well with the commenters, religion was apparently a big help:

Andy Dean/Hemera/Getty Images
Just remember this helps needy kids before typing, OK guys?

"The church we were involved at was great for the kids. They emphasized forgiveness and changing to be something better. For a lot of these kids, the idea of a God who cares about them and will forgive them when they mess up is completely mind-blowing."

We like that term: "mind-blowing." Maybe we'll use it some time.

"Honestly, what 90 percent of the kids needed to see was adults fail, dust themselves off, try again, and succeed, or at least learn something from failing," Nathan said. "Many of them only saw adults lash out when they fail, and had no concept that failure is an important part of life. I tried to talk with all the boys who witnessed my 'failures' about what we learned, and how we (or I) might do better next time."

Tyler Olson/Hemera/Getty Images
"Look at this as a chance to learn, guys: Now we know that some nail guns don't have a safety switch."

Nathan gave us a real-life example:

"Our property had a creek on it, and that was our go-to summer pastime. One day, on the way back, one of the boys says, 'Hey! You should take the new road!' Having only worked here for about a month, I took it. Well, that road quickly turned into an extremely steep horse trail. Needless to say, we made it down fine, but up was another thing entirely. I battled for every foot of that hill. And when I finally got to the top and saw the path turned back into the woods, I promptly turned us around and went back down and up the other side."

Mike Watson/moodboard/Getty Images
Moral of the story? Screw horses and their stupid abilities.

The entire incident freaked out the kids on the bus (the oldest of whom was just 11), but Nathan never lost his temper, and in the end, he asked the passengers the most important question of all: "What did we just learn, gentlemen?" One kid shouted: "Not to listen to us!!" and hopefully got a good laugh. But the point is that everyone saw an adult screw up in a calm, composed manner, and it wasn't the end of the world. Based on some of our customer service experiences, pretty much everybody in line at Starbucks could also use some of this training.

According to Nathan, praise, respect, and the occasional ice cream were great for getting those boys back on the right track.

"When a kid starts acting up, you give the others a privilege, like getting to go outside, and you put the disruptive child in the position of wanting attention but not getting it for acting out. This creates the idea that attention is earned through cooperation and respect, not misbehavior. I've seen some very unruly kids turn around just by praising them for doing the right thing and basically ignoring their misbehavior."

But if all of that fails, Nathan said, you have to get tough and absolutely murder the kids ... with kindness.

Andrew Olney/DigitalVision/Getty Images
Hugicide, if you will.

"You know, I love having a good time with you, but sometimes things happen that make it hard to have fun with you, which makes me sad. So, when I notice you doing something bad, I'll count to three. If you stop, then great. If you don't, then you'll have to go sit in your room for a while to calm down."

And when they think you're bluffing and don't listen, that's when it's crucial for you to keep your word and teach the kid that their actions have consequences. So what you do is confine him to his room and explain how you're doing this not because you're mad but because he's brought it on himself. If the kid is still being a little jerk, though, you can deprive them of something he enjoys. Like their cereal. Or their water.

What? Too far?

"Whenever we shut the door to his room, Plato tore just about everything that he could reach. After a couple times, his brother told us that when their mom had had enough of him, she'd make the older kid lock Plato in a closet, sometimes for days. So we changed tactics and told Plato that if he could sit in his room and play quietly, he could have his door open. That cut the number of tantrums in half."

CobraCZ/iStock/Getty Images
It's like an Easter hunt, but instead of chocolate, you're finding out
where all the horrible flashbacks are hidden.

Aaaand everybody take a deep breath, because we're going back in: There was another resident, "Zeno," who for unknown-though-definitely-depressing reasons, was hypersexual, propositioning every girl at school for sex and threatening to "take what he wanted" when he was refused. He was eventually transferred to another facility for threatening people with a splitting maul. Then there was "Aristotle," who almost murdered another resident by braining him with a rock. He ended up in prison for assault with intent to kill.

Finally, there's the story of Kid X. "One day, his room started smelling odd," Nathan told us. "We did a little digging and found several cups of urine hidden in his desk. The inability or refusal to use the bathroom properly can be a sign of pretty substantial abuse. We took all the possible containers from his room, but he then began peeing on the floor, under his bed, or in his dirty clothes basket. Finally, we decided to have him do all the cleanups, and he slowly started using the bathroom."

The staff never discovered what made Kid X act this way, although Nathan did point out that refusal/inability to use the bathroom is often a sign of severe sexual abuse/trauma. We very, very naively continue to hope that it was the fear of toilet snakes.

"Other kids came from homes that were very strict about what they could and couldn't do. For them, getting to play outside and climb trees and go swimming or fishing helped a lot. It helped them loosen up and enjoy the simpler things in life. Similarly, some of the boys were from the inner-city and had never really had a chance to experience the outdoors. Some of the most fun canoe trips I've had were with boys who had never been on a river. These teens acted like a bunch of 10-year-olds. They were giddy with excitement and horrible with canoes. They spent more time flipped over than in the boat, but they had a blast."

It's like the old saying goes: Nobody can look thug on a canoe, so why try?

"I tell you, I almost cried. To see these two overcome the hate that had been ground into them was amazing. It still warms my heart to think of it."

If you'll excuse us, there's something in our eyes.

Rosepetalar/iStock/Getty Images
Told you you'd want these.

Oh, it's tears. Big, wet, sloppy tears.

That makes sense.

Nathan wants to tell you this: "Please, if you can, spend some time with the kids in your life. Most of the kids I worked with just needed adults in their life who weren't awful. Get to know the kids around you, and try to make a difference in some small way. Something as small as a smile and a compliment can make a WORLD of difference to a hurting child. And, as always, if you see something wrong, say something. They're kids, not boxing bags, and pretending 'that's just life' only hurts them all the more."

Cezary Jan Strusiewicz is a Cracked columnist, interviewer, and editor. Contact him at c.j.strusiewicz@gmail.com.

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