So when you work at customer support for one of these games, as our source does, you get lots of parents calling to complain that they're being charged for subscription services they didn't sign up for. "And then we have to tell them, 'Hey, you said your email is email@example.com, and we have a firstname.lastname@example.org. Do you know this person?' 'Oh, that's my son!'"
"Soon to be 'was.'"
The most common calls Max gets are from parents who underestimated their children's deviousness. "One of the first calls I got was from a woman who banned her daughter from using her laptop near bedtime. And she saw that charges were being made at 11:00 pm. She wanted to know what was going on. We said that her daughter must have access to the laptop, because the IP address matched the address for other payments. And the mother started crying, saying her daughter had a gaming addiction. I didn't know what to say. I'm like, 'No, you just need to watch your daughter. She's just sneaking out of bed to steal your laptop and credit card.'"
How can she possibly expect to focus in school with an unexpanded town looming over her conscience?