Like many RPGs, you can input your name, but most of the time other characters will call you a pre-written nickname. These appear to be randomly assigned and might be anything from "champ" to "new guy." But, if later you complete a world-changing quest, you may get a new pre-written title from that, making you "the guy who s**t in the supply closet." Your actual name will primarily show up on written documents, because calling each player by their individual name would take up way too much memory.
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"Bruce, I don't care what your fraternity brothers called you. You work in the mail room."
You will choose your class after you complete the trial period and receive your first promotion. If you like playing support-based classes, I.T. is probably for you. They run around fixing everything in the office. It's kind of a thankless job, because other players only notice I.T. people when they've messed something up, so you typically get none of the praise and a lot of the blame.
"If you don't get that clock to stop blinking, so help me God ..."