"It was very much a disservice to the folks I was speaking to, and to myself. I was very unprepared to deal with these types of calls. It wasn't spoken about much then. Even though I was raised [near San Francisco], I knew it happened but I didn't know how often."
So Kevin's first encounter with a suicidal person wasn't an inspirational moment -- it was a bad comedy routine.
"A young woman was over the rails standing on the I-Beam, and I didn't know what to say. I think I did about everything wrong. It was a shock for me, I was like, 'What are you doing over there? You could get hurt! Come back!'"
That little outcropping, beyond the rail, the arrow is pointed at, is the I-Beam, where most potential jumpers find themselves.
Weirdly, the fact that she might get hurt didn't sway her, so Kevin pushed on.
"I said things like 'Everything's going to be OK!' and all these things I don't know. 'I understand what you're going through!' No, I don't. So I said about everything wrong. But I think what I had going for me was true empathy and the fact that she probably had pity on me. 'This guy doesn't know what he's doing, I don't want to damage him forever.'"
Luckily, he got better at it.
This is like starting a video game on the last level.