17 of the Oddest Things Walmart Employees Have Encountered
Despite being a relatively lawless land, Walmart’s customer service is rooted in four pillars: Service to the Customer, Respect for the Individual, Striving for Excellence and Acting with Integrity. (Not sure where that last part factors in collecting life insurance policies on your employees, but we digress.)
Sam Walton, the man responsible for creating Walmart and Sam’s Club, developed this service structure so that customers could have a seamless experience at every location throughout the country. He also established “The 10-foot Rule,” which he dubbed one of the secrets to Walmart’s customer service. Walton would encourage associates to take this pledge: “I solemnly promise and declare that every customer that comes within 10 feet of me, I will smile, look them in the eye, greet them and ask if I can help them.”
Getting within 10 feet of a customer in the name of good customer service, however, opens employees up to some strange interactions, which these Walmart employees of Reddit were more than happy to share...