When the department contacted Verizon to politely inform them that they were "actively impeding County Fire's ability to provide crisis-response and essential emergency services," Verizon refused to lift the throttling, informing them they'd just have to get a more expensive plan. Which they eventually were forced to do, doubling their data costs, because they clearly forgot to read the part in Verizon's terms of service where it says that the basic unlimited data plan only allows the saving of ten lives or fewer per month.
Of course, when confronted for its ghoulish gouging, Verizon responded with the hoary old chestnut that it was a "customer report mistake" which had led them to be on the side of brimstone. One that's really hard to fix, apparently, because this was the third time in little over a year that Verizon had done this to the department while it was in the middle of fighting fires. You know the old saying: "When it rains, sell umbrellas. When it rains fire, hold half a county hostage in order to squeeze some more money out of emergency services."
Because of this, the fire department has added its legal response to the massive lawsuit fighting against the repeal of net neutrality, which they suspect is the main reason these "mistakes" keep happening without any consequences -- further proof that telecom companies are as good at keeping their word as they are at keeping the bars on a firefighter's phone.