"Players have to pay special attention to the books, newspaper articles, photos, and paintings in the room. Maybe one article clipping will point them to a particular book on the shelf, or maybe the first letters of the titles on one shelf will spell out the location of the next clue. Perhaps the person in the painting over the mantle is holding something you've seen in the room? You never know. Eventually, the players will find a decorative box with some ashes, a dog's collar, and another key. What do they do with those? You have to come visit us to find out!"
The puzzles are about as straightforward as a wad of knotted Christmas lights, and while some people find it fun and rewarding to untangle the reasoning, other people get frustrated. And when humans get frustrated, they revert to a much simpler, Hulkier approach to problem solving.
Mark Ruffalo is preemptively banned, to be safe.
"Doors that are obviously locked are assaulted with all their might," Nate said. "Fragile pieces are regularly dropped, crushed, or worse. Electronic components are ripped from their housings. One player spent the entire hour trying to surreptitiously disassemble and demolish all the furniture in the room in hopes of finding clues. A huge part of the job is quickly and efficiently replacing lost/damaged items between games."