A Tech Support Rep Helped a Group of Marines Fix a Sniper Rifle (In the Middle of a Warzone)
You know Murphy's Law; that rule about how if something can go wrong, it will? Well, we'd like to propose a variation where if something can go wrong, it won't just go wrong -- it'll go wrong at the worst possible time, in the worst possible way. We're talking about those times when your car runs reliably for years ... only for your engine to die while you're driving to an interview. We're talking about those times when you need to send an important email ... and a blackout hits your neighborhood. We're talking about those times when you're getting shot at by a group of insurgents ... and your gun decides to break.
Okay, that last one admittedly doesn't happen to most people. Still, it sure as hell happened to a group of Marines who discovered in the middle of a firefight, that their unit's Godkiller weapon -- a .50 caliber Barrett M107 -- had decided to hell with war and abruptly retired from turning enemy combatants into clouds of pink mist. Being resourceful types, however, they didn't take this laying down and channeling their inner soccer mom, decided to speak to the gun's manager -- by which we mean, they called tech support.
U.S. Marine Corps / Lance Cpl. Jacob Wilson"They said, 'Have you tried switching it off and on again?'"
As luck would have it, the unit's call was transferred to Don Cook -- warranty manager, rifle expert, veteran, and all-round ass-kicker -- who after talking through the problem, diagnosed the fault as being due to a faulty part in the lower receiver. He then, knowing that they likely didn't have any tools, talked them through an improvisational fix, which got the gun working within less than a minute.
They then hung up, although Cook clearly didn't take it too personally, considering that he later described the call as being "one of the biggest highlights [of] my life." We hope they sent him a fruit basket -- or at least gave him five stars on the post-call survey.
A Trio of Mechanics Rescued a Customer's Car from Thieves (In The Badassest Way Possible)
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