If you've ever been willfully ignored by a DMV clerk, or simply watched Saturday Night Live this weekend, you know that government employees aren't known for their proactive problem solving. Not only did Felix respond to the problem, but he did it faster than 911. Since reports didn't specify whether he drove to the scene or sprinted there leaving little trails of smoke in his wake, we're forced to assume it was the latter, mostly because of what happened next.
A woman on the third floor was waving what looked to Felix like a towel, before he noticed it had limbs and was wailing. Ever calm under pressure, Felix deduced that the woman was waving a baby out the window, and asked her to kindly cut the shit while he and his fellow caretakers prepared a landing. Somewhere between "don't throw" and "your baby," the woman, likely panicking or on fire, threw a wild pitch.