Even If We Know What We're Doing, We Have No Idea What We're Doing
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Common problems that Geek Squad agents encounter include: WiFi connectivity issues caused by incorrect settings, computers missing updates because of the wrong date/time, long boot times caused by unnecessary programs during startup, and, of course, all those snake infestations that are caused by the Robot Devil. Luckily, we went to school for all those years to become certified tech geniuses that handle the most esoteric problems using only our raw and unfiltered brai- aw, who am I kidding?
We Google it.
Tim Boyle/Getty Images News/Getty Images Our only "top secret" is the torture method reserved for agents dumb enough to use Bing.
We have some smart and knowledgeable folks, but the truth is that there are people on our Squad who think RAM is that band from the '90s. But if you're reasonably good at Google-fu, it doesn't matter if you think all computers are run by little Tron cities -- you can still fix most anything. Even if you're a young Jeff Bridges, though, you'll still mostly Google for the answer. It's impossible to memorize every single error and fix for constantly shifting and updating software. So you look up an error code, and what's that second link? A forum post about how to fix the error code. Your job is done for you.
KatarzynaBialasiewicz/iStock/Getty Images "If it weren't for TitMastrNinja420's expert analysis, I'd have been stuck here all weekend."