Now, to be perfectly clear, Fort Gay is a real place, and there is likely no more or less than the usual amount of homosexual activity occurring there. Microsoft just had some automatic filter in place to prevent homophobic bullshit, and Moore's hometown accidentally triggered it. Easy problem, simple fix, right?
Not quite: When Moore contacted Microsoft customer service and attempted to explain that Fort Gay was a real town and not a biting criticism of his little brother's sofa cushion hideout, they straight-up called him a liar and adamantly refused to look it up. They wouldn't so much as Google the zip code. They told him that, if he stuck to his story, his account would be cancelled and he'd forfeit the two years of service he'd already paid for. No refunds, obviously -- because homophobe money spends just as nice as any other.
Besides, Josh would probably just spend the refund on more hate speech.
Microsoft wouldn't even budge after Moore got the mayor of Fort Gay (again, a real official position, not what you call the guy camping the spawn point with an MP-40) to back him up. The company insisted that the word "gay" isn't appropriate under "any circumstances," which apparently means that MS had never actually spoken to a gay person, since it's considered a completely acceptable term in most contexts, in addition to the entire other meaning of the word.