5 Ways Stores Use Science to Trick You Into Buying Crap
A big chunk of the world economy runs on human weakness. Peer pressure, vanity, insecurity, the fact that we just cannot resist the sight of melted cheese -- all of these will make us fork over our cash. And really, we're fine with that.
But what you may not know is that there are some other, much weirder scientific principles that factor into what you buy. You might not know about them, but the people selling you things sure as hell do.

You step in the front door of your nearest chain grocery store. What's immediately to your right? At Wal-Mart, Kroger, Whole Foods and countless others, that's the fresh produce section. Some of them have their baked goods over there, too. And at those stores, the doors and registers are positioned to steer you that direction when you walk in.

This is the only sheep-based image we'll use this article. Promise.
This is because, after years of analysis of how humans move in a store, they've found that we're as easy to predict as animal migrations. Studies show that Americans like to shop counter-clockwise. Over time, they've found that stores that cater to this by putting the door on the right do better business than stores with the door in the center or, worst of all, the left.
Grocery stores are laid out to lead you around a set path you didn't even know you were following. Knowing you'll head right, they place the freshest, best-looking stuff they've got right in your path. Not the most popular stuff, mind you -- they know most of you didn't run to the store at midnight to buy lettuce, and they know that if they put the Doritos to the right, you'd grab them and head to the counter. Instead, they lead off with the produce, which tends to make the best psychological impression on you. The idea is that you'll associate the rest of the store with the freshness, bright colors and nice smells you got from the nicely laid-out produce.

"Boy, those fresh carrots sure did help me forget that everything in this aisle has been dead for weeks."
After they hit you with the brightly colored lemons, apples and oranges, they schedule your predictable counter-clockwise path so that different products show up at the exact time that will make you most likely to buy. The stuff you actually came for -- cola, chips, milk, eggs, sliced cheese, cookies -- doesn't show up until the end, once your cart is chock full of stuff you didn't know you needed when you walked through the automatic doors.

And sweet lady Boxed Wine.
Remember, the goal is to keep you in the store as long as possible, and to make you pass as many shelves as possible. You can't buy the new nacho cheese flavored Hamburger Helper if you don't know it exists.
Why It Works:
We know that rotational patterns like this are common in herd animals, like elephants, but nobody is quite sure why humans do it. Studies have shown that British, Australian or Japanese shoppers tend to go the opposite way (clockwise) through the store, so some have speculated that it's based on the side of the road you're most used to driving on. If you drive on the right, you head right and follow the wall around.

Freaking barbarians.
But whatever causes the impulse, it's really strong. A store in Philadelphia wanted shoppers entering their store on the left, and to move clockwise. They forced customers to enter using the left entrance, only to see them immediately head to the right once inside. The managers then put down several pallets of goods in the way, thinking shoppers would just shrug and turn left and continue shopping. They were wrong. Customers struggled by the blockade to the right, shoving their carts through, demanding to move in a counterclockwise fashion, "as determined as salmon swimming upstream."

Quick: what does this car ...

... and this diamond ...

... have in common?
They're both shiny, and they're both expensive. Those things are not coincidental, and retailers know it. It's almost a physical response -- humans automatically assume something that gleams is fancy and valuable. Hell, most people subconciously think their car runs better after it's been washed and/or waxed. "There's no way this can be the same shitty 1988 Geo Metro I was driving before! Look how shiny it is!"
Likewise, go into any high-end shopping mall, and every surface you look at will be gleaming its ass off:

Don't you just want to lick every inch of this?
A company called Envirosell Inc. (a marketing consultant that has worked for Wal-Mart, The Gap, The U.S. Postal Service and many others) did a study on this and found that pedestrians automatically slow down for a shiny store front. We can't help it.

Why It Works:
Well, for one thing we know that it isn't just humans -- birds like shiny stuff too (you even hear stories of them stealing jewelry). Researchers came up with an interesting theory back in 1990, saying that it's due to an ability that evolved to help us find clean, drinkable water in the wild, back when the species had to worry about that sort of thing.

This was during the "shitting in bushes" phase of our evolution.
In their study, they showed volunteers four pictures of water of varying shininess. The shiniest was selected as the best in terms of quality, especially by women. In part two of the experiment, Researchers noted that infants would lick or put their lips on mirrored surfaces. Given the choice between a regular white plate and a reflective plate, the majority chose the reflective plate to try to ram their face into. Lay a shiny plate on the floor, and the kid will actually get down like he's drinking from a pond, licking the center of it.
None of the infants tested did this with the white plate, they were just gumming the edge instead.
So, the theory goes that early humans who had an eye for gleaming surfaces in the distance were able to pass on their genes, and today all of us get a little charge when we see light reflected on the surface of something.


This holiday season, like every one before it, will feature multiple stories of a stampede at a department store that was featuring "door buster" sales the morning after Thanksgiving. Hundreds of crazy people lining up in the predawn hours, not to buy something rare or even valuable, but just the same shit they could have bought the day before. The act of shopping itself, the high they get from it, is what's they're there for. And stores take advantage by turning it into an adrenaline-charged event.

ROCK'N'ROLL!
We love to mock people like this, the rabid shoppers and women addicted to buying shoes, but let us ask you guys something: do you play video games? Tell us you don't have multiple games in your collection that you've bought but never played. Surveys show more than 10% of you have games you never even took out of the shrinkwrap. There are entire websites devoted to helping gamers work through their backlog of purchased but unplayed games. Why? Because gamers simply like buying games, often more than actually playing them.

And they like bitching about games on the Internet most of all.
Look around your place. How many of your DVD's have you actually watched? Do you own that 19-season Simpsons box set? Are you actually going to sit down and watch all 110 discs, or did it just seem like a cool thing to buy, for the sake of buying it?
Why It Works:
Dopamine. Sweet, sweet dopamine. This is the stuff your brain produces in response to sex, recreational drugs, or a really good cheeseburger. It serves all kinds of functions related to behavior, cognition, movement, and other important things like keeping the drool inside your mouth and lactating. Can't forget lactating.
More importantly, dopamine is also the gatekeeper to rewards and punishments, a system it uses to motivate us to, among other things, explore, learn and acquire new stuff.
So not only does shopping satisfy the "new stuff" need but research shows the feeling intensifies when you visit a new store or go out of town -- for example, shoppers are more likely to buy something expensive and stupid when they're on vacation. Not for the expensive and stupid thing, remember, but for our dark master, dopamine.

Otherwise known as "the only reason life isn't constantly horrible".
There is a way to beat the system; it's actually the anticipation of the purchase that gives you the fix, not the purchase itself (though simple window shopping isn't enough). Though if you can figure out how to truthfully anticipate buying something without actually buying it, drop us a line at You-Are-In-The-Matrix-And-Are-The-One@cracked.com.








3 beers each costing £1.99 are £5.97. It's quite simple. Round the number to £2, take away a penny for each beer and voila! This is maths I learned as a child.
ReplyIn that final picture, that's actually a Milwaukee drill, not a Black and Decker. Just your friendly neighborhood a*****e trolling around a bit.
ReplyThanks, this was an interesting and enlightening article.
ReplyThree cans of beer at $1.99 each is easy. It's one cent less than $2 per can, so it's three cents less than $6.
Reply Hide All See All 3 RepliesNo calculator required...
I was just about to post this exact same thing.
He was pointing out that all of this occurs on a sub-conceous level.
That's... not a word, Matthew1979.
Oddly enough in southern Ontario (Canada) - which one would assume is similar to the US - we tend to go in all directions. In our local Walmart, there are 2 main entrances - one on the left of the store and the other on the right. The groceries are located to the left of the left entrance and the pharmacy to the right of the right entrance. People tend to rotate away from the door they enter - clockwise from the left door and anti-clockwise from the right door.
ReplyThe cash registers are between the 2 entrances so that no matter which way you travel through the store you end up at a cash register. There are 2 reversed flows in the store like twin gyres in an ocean. I guess we can't decide to more like Americans or our Commonwealth brethren, the British, Australians and New Zealanders.
Oddly enough in outher Ontario (Canada) - which one would think is similar to the US - I have noticed we tend to move all over the place. In my local Walmart, the food stuffs are to the left. People seem to rotate away from whatever door they enter the store by. The left main doors have groceries to the left and the people move clockwise. The right main doors have the pharmacy to the right. The cash registers are between the doors. It like there are two mirror reversed twin gyres in the store. I guess in Canada we can't decide if we're more like the British or the Americans...
Replyin canada all of the grocery stores are set up in a clockwise direction not counter clockwise
ReplyNot all the stores, but some. The local Sobey's is clockwise, but the Superstores (IGA in other parts of the country sometimes) are set up counter-clockwise. I figure they're different to try to attract different kinds of shoppers. It doesn't affect me even slightly, I go where I need to and get what I want, but my family (my mom specifically) will follow the clockwise layout religiously. She hates shopping in Superstore, and when I ask why, she never had a good reason. Guess I know now.
I definitely am an exception to the "go right" after entering a store rule. For the most part, I go to wherever I first want to go. If it's on the left I go left. If I enter the store, and the area is straight ahead, I got straight ahead.
ReplyIf I'm getting multiple things, such as at a grocery market, I will start with what's in front and work my way back. Sometimes I start on the left, other times on the right: it all depends on which is the quickest route.
While I sometimes do have problems with "seeing" the expensive costs of items and then sometimes fussing over dollars and cents, I will say that I'm pretty good at not getting fooled by the 0.99 cent practice. I simply round up. I dislike when the gas pump will have a 9 in the 1,000th position after the decimal point, just so it can say 3.679 for example, rather than just 3.68. Same goes for the whole $399 or $3.99 business. I round up. I'll say something costs 400 bucks or 4 dollars.
ReplyWhen doing math in my head while shopping, I round up the items and it makes them easier to add. So, to use your example, when there's three items that cost $1.99 each, I just round up quickly in my head to 2 bucks and then add. I'll do the same if I need to calculate tax. I just round up the tax to the nearest whole percentage point and calculate from there. I can just knock off a few cents in my head to get closer to the actual cost.
People just need to think a little bit more, spend that extra second or two to not be fooled by the number 9 or 99.
Number 2 reminds me of a study I read about McDonalds and the fact they structure their meals so that none of their combos go over $10, because that's apparently the magic number at which people won't buy it anymore. Even at $10.25, sales decreased dramatically... Kinda crazy when you think about it :/.
ReplyI just put all the crap I want in the cart while I shop, then slowly take them out as I'm walking around. You get the fun of picking up what you want without having to actually BUY anything.
ReplyOR
you can just buy crap and get the high, then return it a few days later.
You're the reason why shelf stockers hate customers.
i'm not sure Dopamine works that way. correct me if im wrong but i just wrote i biology report, and i stumpled over Dopamine. and what i read was that dopamine helped get the impulses through your central nervous system as part of an chemical reaction.
ReplyYou are right in that dopamine's function is to relay a message through your central nervous system. You in fact have many different chemicals in your body that do this. The key is that each chemical (or neurotransmitter if you want to be technical) will illicit a different response. Dopamine is often referred to as being the, "feel good" chemical, because release of dopamine is directly related to a state of happiness. So as mentioned in the article, there are various satisfying behaviours (sex, eating, etc.) that result in the release of dopamine and apparently shopping is one of them.
The pepsi challenge is also wrong in its set up. With the challenge, they set up only a few sips, in which pepsi wins because its sweeter. However, when drinking more, that sweet taste is overpowering (or some shit) and coke does better.
Replyhow do you anticipate the purchase without actually buying something? Simple - you pick up whatever it is as if you're going to buy it (online, I suppose that means putting something in your cart) and sometime between then and checking out (and hopefully you don't start checking out right away), you drop the item. That said, I only succeed in doing that occasionally.
ReplyI can't stand Pepsi, but I love coke. I just don't like the way Pepsi tastes. It's weird. I quit drinking soft drinks though. I dunno how many of you tried it, but the Coke with lime was f*****g awesome. It didn't have a god awful lime taste like tea with lemon or anything, it just had this hint of lime that make the coke flavor even better. Sucks they quit making it :/
ReplyI too miss the goodness that was lime Coke. And after they discontinued it, they still sold lime Diet Coke, as if to rub salt in the wound.
Here in Brazil most chain grocery stores open with electronics.
Reply"Budget-conscious shoppers who tried to track every penny in their cart wound up wrong by up to 20%. Why? Because the .99 thing makes doing the math almost impossible"
Reply Hide All See All 3 RepliesI can't be the only person that round up to the nearest dollar when shopping. .99 cents? It's a dollar. $2.49? 3 bucks. Not that difficult and I always walk out with extra cash left over.
With your example of $2.49 and $3, you end up wrong by 17%.
Yeah but I'm pretty sure the article meant they paid 20% more than they thought they would, whereas if you round up you leave with extra money than you thought you would
i always round up even further, so somthing costing 79p i think of costing a pound. this makes me frugal as balls, and is also the reason ive eaten nothing but tinned pies and ramen noodles for three weeks
In New Zealand we have left and right entrance supermarkets and even one that you can enter at both sides so I think that just a psychologist making work for themselves. And, maybe I'm weird but, I've watched every DVD and played every game I own.I have figured out how to truthfully anticipate buying something without actually buying it... The Library. this only works for books though.
ReplyOMG we need the video game library.
There was a study done on impulse buying that proved that if you take stock again of everything you picked up when you went around the store, BEFORE you get to the cash register - do a last check and ask yourself "do I need it, or do I want it?" - you'll on average put back around 30% of what you picked up.
ReplyI do it all the time when I grocery shop. Saves the money.
It also helps loading your internet cart full of stuff, and then emptying it.
i like dr. pepper .
Reply