Also, let's not forget that the guy who rudely insisted on staying in the seat he paid for is no saint. In fact, he's a doctor. A doctor who once was convicted of trading drugs for sex! So we should be thankful to United for predicting, before having any information, that he had a troubled past! Even if United is sometimes rough with their passengers, it's not like we're so perfect. In fact, all the passengers filming Monday's exchange may have been breaking the law just by recording video on the airplane.
That violates the sacred bond between passenger and airline, as laid out in the contract of carriage. I once had the gall to ask a flight attendant for a second blanket. Can you honestly say we don't deserve to be treated like POWs by our airline?
And besides, if we didn't fly with United, nobody else would take us. We don't deserve regular flights to most major metropolitan airports with a 40 percent chance of delay and often a layover in Chicago or Houston.
Have you ever eaten at the Bush McDonald's? It's to die for.
That's frankly too good for us, and we should be grateful. What other choice do we have? Spirit? I shudder to think. Plus, remember that United only ordered this guy brutally dragged from his seat to make room for their staff so they could go help other passengers. Yeah, I guess maybe they overreact sometimes, but United only gets so crazy because they love us. Not to mention the fact that they're facing a lot of pressure in their business life after a bungled merger. It's not easy being United.
Finally, United CEO Oscar Munoz tweeted a heartfelt apology, making clear that no one is as disturbed by this situation than he is. No one. Most importantly, we know this is the last time this kind of thing will happen because he promised they will change, literally saying "I promise you we will do better."
The point is that United Airlines is a wonderful company that, if anything, is only guilty of loving us too much. They did nothing wrong, apologized to everyone involved, and vowed to never again do the thing they didn't do in the first place. That's why I'm sticking with United for all my air travel, and not because if this is how they treat their customers, I'd hate to see what they do to people on their bad side.
Aaron Kheifets is a writer who doesn't think it's very funny when anyone gets hurt. Especially himself. Don't click on this.
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