Raj: Good morning, sir. What seems to be the problem?
Me: My computer won't charge. I've tried several outlets. But the light on the plug's not lighting up. So I think it's just a plug problem.
Raj: I see. Very good, sir. Have you tried more than one outlet, sir?
Raj: OK, very good, sir. Now if you look at that plug, You will see a little green light. Do you see it?
Raj: Is it lit?
Raj: Is it plugged in?
Raj: OK. Very good, sir. There are two options. Either there is a problem with the computer or with the plug. At this point, I think it's the plug, because the green light on it is not lit. Is that correct?
Raj: OK, then at this point sir, I am 99 percent sure the problem is with the plug. I will mail you a new plug --that is no problem, sir-- and when you receive it, plug it in and if it works then everything is fine and there is no problem sir.
I should have left it at that, but sensing the possible return of my Hate By NumbersÃ¢ÂÂ¢ series, I thought this was the perfect time for me to get the whole unit serviced. Apparently, that posed a dilemma for Raj. For reasons I still don't understand, I couldn't mail the whole unit back to Dell until we solved that one percent of doubt as to whether the plug or the computer was the problem. Accordingly, Raj suggested he ship the plug, I try out my computer and make sure all works well, and then ship the whole unit off to Dell. He also stressed that I not ship back the good plug ("I fear the techs will lose it, sir"). And lastly, Raj suggested that I remove the hard drive before sending. Accordingly, he walked me through the removal of eight screws (four external and four internal) and the disconnecting and removal of the hard drive from the memory board. That took about 10 minutes. After the procedure, this exchange occurred...
Raj: So you've now removed the hard drive, sir?