6 Ways Stores Go Out of Their Way to Annoy You (And Why)

I know sometimes this is a commission thing, salesmen trying to boost their monthly stats, but it's also common in stores where the staff doesn't work on commission. So why are they up in our grill?

The Reason:

It reduces shoplifting. Retailers can actually scare off some fraction of potential shoplifters just by letting them know that there are employees around with nothing better to do than approach strangers. That's why they go to this effort to try to "touch" every customer that walks into their store.

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Not literally.

And sure enough, when you get your new, not-exactly-cheap television home, it looks all sorts of crappy, way worse than your friend's television. So what the heck?

The Reason:

First, each television in a store is typically set up to display the brightest, most garish picture possible, simply because that's what's the most eye-catching from a distance. All the finer details of the image get washed out, which are exactly the sort of details you might actually be trying to compare in a side-by-side test.

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"Well, Shrek looks brightest on this one, so I guess it's the best."

Second, although every television in a store will typically display the same movie, there's no guarantee that they're all receiving the same quality of signal. The distribution system feeding all those televisions is way more complicated than the 3-foot HDMI cable you'll be using at home and is often a jury-rigged mess of cables with all sorts of opportunities for poor connections and interference. You might end up ruling out a perfectly good television from your search simply because it's at the wrong end of the aisle.

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"No, see, this one just displays gray. That's not enough for me. I want one of the ones that can display Shrek."

So why the hell at this, the most critical, money-exchangingest point in this whole process, would a retailer start talking up all the chances their product could break?

The Reason:

Because for the business selling them, extended warranties are surefire, risk-free investments, a crop of free money just waiting to be harvested off of people who don't understand math. Extended warranties are a form of insurance, and thanks to the power of nerds with spreadsheets, every piece of insurance is designed to, on average, cost the insured more money than they'll get in return.

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(thinking) "My family hates nerds."

The only reason you should ever buy insurance is to insure against a disaster that you couldn't possibly recover from on your own savings. House insurance or car insurance or health insurance, that kind of thing. Television insurance, when you call it "television insurance," sounds like exactly as dumb an idea as it is.

So why would they seek to confuse and baffle us like that? Aside from their obvious and understandable desire to screw with the elderly.

The Reason:

Confused and baffled shoppers are slower shoppers, and slower shoppers buy more things. If you don't know where to look, you'll have to look everywhere, and that means you'll spend more time looking at things you don't need, but suddenly realize you want.

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"Beef jerky and condoms, that's all I need ... oh hey, neat, ranch dressing."

What the hell's going on here? What do they need your phone number for? Are you being asked on a date? Because the cashier is so attracted to the sock money you're throwing around?

The Reason:

Your phone number is valuable information.

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Look how serious this guy is. Serious Phone Business is at work here.

At the most basic level, a company will use your phone number as a key to build up a profile of you, which they can use to target their marketing materials. "Ahh," you say, "but they don't have my address." Well, if you gave them your address and phone number some other time, to schedule an installation or something, they do. Or they could simply buy it off someone. All these companies freely buy and sell your personal information among themselves. Your phone number becomes the key that pins together a variety of different databases, which means Safeway now knows about the sex toys you buy, and Mistress Kayla's House of Fists knows about your preference for store-brand peanut butter. When you give your phone number away, the whole planet knows everything about you.

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"Hey, check out this guy's inseam. Hahahahhahhahahah."

The Reason:

They hate us. Retailers hate us.

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"You pesky kids!"

Oh, I'm sure they have all sorts of justifications about the importance of the holiday season, and the slack autumn selling season, and the overall thin margins that all retailers suffer through. Indeed, I bet if you sat some retail executives down and asked them to explain all of this, they'd sound very convincing.

Don't believe them, though: It's because they hate you. Tear the mask off their heads, revealing the lizard men underneath. Shout, "I DENOUNCE YOU, LIZARD RULERS! I DENOUNCE YOU AND YOUR SCALY AGENDA OF HATE!"

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Then run away before they can clutch you in the razor-sharp talons all retail executives have.

Chris Bucholz is a Cracked columnist and has a very poor record when attempting to rip the mask off a Lizard Ruler. But that just means he's due. Join him on Facebook or Twitter to listen to more of his ideas.

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