4

Visible Conversation Pauses

You're probably familiar with the typing indicator, the icon in chat programs that lets you know that your conversation partner is mashing out their thoughts on a keyboard. A long time ago, chat programs did not have this little signal: Back then, after you were done typing, you'd just have to stare at the screen and wait, with no clue whether your partner was typing a reply, off drinking coffee, or rubbing their body salaciously against the keyboard. People eventually got tired of this, and nowadays the majority of chat and instant-messaging platforms feature an ellipsis, a moving pencil, or some other sign telling you that the person you're talking to is about to complete a thought.

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Or that they're painstakingly typing out the last "equal" sign in a piece of ASCII penis art.

Obviously, typing indicators have their advantages: You no longer need to wonder whether your chat partner has been shocked into silence by your admission of undying love or has just gotten up to get another taco. But for the socially awkward among us, typing indicators have also introduced us to a whole new landscape of chat-anxiety. As soon as you start writing something, you know the other person can see what you're doing and is waiting for you to speak. If you change your mind and delete what you were typing, they can see you doing it, and now they're wondering what it was you were going to say and oh God now they're judging you.

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"What was I thinking? Twelve equal signs is way too many."

3

Replying to Emails on Time

If you're one of those weird people who have your life together, I'm sure you reply to all your emails as soon as you get them and never give the issue a second thought. I'm also sure that you cook perfect, healthy meals every night and that your cat never throws up on anything, and also that I hate you.

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Look at Ms. "I probably don't even have body lice."

See, for awkward people, replying to emails can go one of two ways. One, we overcome our social anxiety and answer that email from an acquaintance or relative or parole officer or whatever within two minutes of receiving it. Two, we never answer it at all.

This second option isn't deliberate. It's just that answering emails makes us uncomfortable. So we put it off, and in the meantime we'll compose a perfect email response in our heads to send later when we've built up enough courage to interact with someone. Almost inevitably, our brains interpret this fantasy email writing as an actual memory of writing the email, and so the little alarm that would otherwise remind us to write the fucking thing gets turned off. At some point in the future, usually at 3 a.m. in January the next year, we'll remember that we did not reply to that email, but only thought really hard about replying to it. This is followed by several hours of dark-night-of-the-soul anguish about whether answering an email three months after you received it is ruder than not answering it at all.

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"In reply to your question of September 2007, why yes, I do like bees. Thank you."

2

Online Personality Changes

It's generally accepted that a lot of people are much more interesting online than they are in real life. Many of us might stutter and pee ourselves when we talk to real people, but online we're bold enough to anonymously threaten people we'll never meet, by God! But what's not often addressed is the opposite issue: people who are perfectly articulate in real life but, when online, turn into 13-year-olds who have overdosed on cough syrup.

Via Facebook

Now, I'm not talking about literacy issues or poor spelling or whatever. These are people who can spell and write just fine when they want to. But somewhere along the way they got the idea that when it comes to online communication, it's totally OK to fall back on the text-speak they learned from a USA Today article back in 1998.

I'm pretty sure that entire friendships have ended over the fact that one person has decided not to worry at all about grammar online, or still thinks it's normal to use the word *smile* to indicate a joke. After all, sometimes we don't see our friends in person very often, and all of our interaction will be filtered through the personality they use online. If that personality consists of them replacing all of their vowels with numbers, or endlessly adding little bouncing smileys with angel wings when referring to dead people, it's not out of line to cool things down a bit.

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At which point your friend will ask you why you're being a "h8r."

1

Whether to Use Smileys in Email

When you're talking to friends, it's generally acceptable to insert smiley faces whenever you want to indicate that you're only joking about starting every morning with a longing for the sweet embrace of death. When it comes to more formal emails, though, the traditional advice is to leave the smileys out, especially if you're communicating in a business setting.

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"I can still keep the ASCII penis in my signature, right?"

The problem with this advice is that it assumes that all emoticons are meaningless flourishes, and that without them the unvarnished truth of human communication will naturally express itself in text form. Unfortunately, it isn't that simple. According to some social scientists, online communication carries an innate "negativity bias," a tendency for people to assume the absolute worst about the person whose words they're reading. To demonstrate this bias, imagine that you're clocking in for another morning at the goat farm where you work. As you sit down in your office and power up the goat-distribution software, your boss sends you this email:

Going to be late to work today. Please hold down the fort until 10, if you can manage it :)

Awesome, you think, as you send off another order of goats. Can do! But now, let's say your boss phrases the message like this:

Going to be late to work today. Please hold down the fort until 10, if you can manage it.

If you're like most people, you'll interpret that second email in a sarcastic, "I don't believe you can handle goat distribution at all" sense that probably makes you want to punch your stupid boss right in his stupid face. There's no tone or facial expression in the message, and no emoticon to compensate for that lack, and this creates a kind of emotional vacuum that most people fill up with an unwavering assumption of assholishness. No wonder we're always yelling at each other.

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"Baby squirrels are cuter than kittens?! I will fucking kill your whole family."

Given that communication without smileys causes the online world to morph into a terrible place filled with insult-hurling douchebags, emoticons should be a no-brainer, right? Except that, apparently, adding in the old "I'm not an asshole" smiley-face addendum might cost you. A study in which participants rated fake employee cover emails with and without smileys found that employees were assigned lower pay recommendations if they used emoticons, and were considered less likely to show "independence" and "leadership."

In other words, as soon as you open that email program, you've got no choice but to put yourself in the category of either "raging douchehole" or "spineless wimp who doesn't like money." So be sure to balance out any emoticons you use by adding a small message to your boss telling him how much you'd enjoy hearing the lamentations of his women.

C. Coville has a Twitter here and a Tumblr here.