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Gateway Tech Support is Unintentionally Hilarious

by David Wong

So here’s what happened. I had, on my PC, two sessions of Word open, where I was editing penis jokes into .php files for feature updates. Plus an Excel spreadsheet with all my household finances on it, plus a separate Word document with notes for a project I’m working on with… another guy. Anyway, I need to scan a thing for one of those projects, and realize I have to dig out and plug in my USB scanner. I power down the PC, plug in the USB cable, hit the power switch… and nothing. The PC never comes on again.

Six hours of labor and tech support troubleshooting later, I head out into the night and just buy a fucking new computer off the shelf. I work all night and sleep for four hours and then work for 14 more hours today, trying to retrieve my life off the old machine and restore it onto the new one.

The feature articles now exist as fragmented notes that were saved beforehand (”intro… something about eels? use example re: hindenburg…. NEED JOKE HERE…”), I’m $700 poorer, I’m stuck with Vista, an operating system that seems to have been coded specifically as a cruel, personal joke on me, and when I called MS customer support to ask about one non-working feature, the guy told me in an Indian accent that the Vista support department didn’t have Vista installed on their system and that I’d have to have patience while they worked around that.

Anyway, while I was gone World of Starcraft became a reality. Which means we’ve only got eleven more to go.

And if that doesn’t cheer you up, this will.

One Response to “Gateway Tech Support is Unintentionally Hilarious”

  1. Jeremy Says:

    Did I miss the part where there was a reason to power off your computer to plug in a USB cable?

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