Comments on: Mac vs. PC: Either Way You’re Screwed When It Breaks http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/ The CRACKED.com take on the world, in America's oldest weblog, since 1958. Sat, 21 Nov 2009 22:45:15 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: Erich http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-124427 Erich Mon, 09 Nov 2009 05:43:10 +0000 http://www.cracked.com/blog/?p=7763#comment-124427 I have an Acer that's been dropped, left in rain, sat on, and otherwise abused in almost every possible way and IT STILL WORKS. It's also over 4 years old. Pretty good for just $995. I have an even older ThinkPad that's an absolute beast. Extremely rugged and fast despite having just a Pentium III. Dell is a brand you couldn't pay me to buy. I have a Mac but it's a slow POS and it never gets used. I have an Acer that’s been dropped, left in rain, sat on, and otherwise abused in almost every possible way and IT STILL WORKS. It’s also over 4 years old. Pretty good for just $995. I have an even older ThinkPad that’s an absolute beast. Extremely rugged and fast despite having just a Pentium III.

Dell is a brand you couldn’t pay me to buy. I have a Mac but it’s a slow POS and it never gets used.

]]> By: Tony http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-121463 Tony Tue, 27 Oct 2009 15:24:59 +0000 http://www.cracked.com/blog/?p=7763#comment-121463 >Carson Winner >Carson

Winner

]]> By: Carson http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-121314 Carson Tue, 27 Oct 2009 02:37:19 +0000 http://www.cracked.com/blog/?p=7763#comment-121314 Uh... the Mac didn't fall to pieces, you dropped it. The dell, it sounds like, literally fell to pieces. I think that's a meaningful distinction. Uh… the Mac didn’t fall to pieces, you dropped it. The dell, it sounds like, literally fell to pieces.

I think that’s a meaningful distinction.

]]> By: happyman http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-121195 happyman Mon, 26 Oct 2009 18:42:00 +0000 http://www.cracked.com/blog/?p=7763#comment-121195 @negativecreep i agree desktop ftw sure they are big and heavy but you cant match the pricing and ease of repairs/upgrades @negativecreep
i agree desktop ftw sure they are big and heavy but you cant match the pricing and ease of repairs/upgrades

]]> By: Johnathan http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-121160 Johnathan Mon, 26 Oct 2009 16:36:53 +0000 http://www.cracked.com/blog/?p=7763#comment-121160 I've had my Dell XPS for 4 and a half years now and no problems. It's on 29 days a month straight without being turned off at all and is always running at max and its been through a whole lot. Spills, drops, and punches, people were so surprised to see the hell it goes through and still gives me no problems. I guess I was lucky to get a well built one. I’ve had my Dell XPS for 4 and a half years now and no problems. It’s on 29 days a month straight without being turned off at all and is always running at max and its been through a whole lot. Spills, drops, and punches, people were so surprised to see the hell it goes through and still gives me no problems. I guess I was lucky to get a well built one.

]]> By: Eric http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-121074 Eric Mon, 26 Oct 2009 03:17:13 +0000 http://www.cracked.com/blog/?p=7763#comment-121074 I have an IBM Thinkpad T40 that has been through everything (spilled beverages, drops from a few feet in the air) and it hasn't caused me one ounce of trouble... I have an IBM Thinkpad T40 that has been through everything (spilled beverages, drops from a few feet in the air) and it hasn’t caused me one ounce of trouble…

]]> By: Chuan http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-120895 Chuan Sun, 25 Oct 2009 04:47:18 +0000 http://www.cracked.com/blog/?p=7763#comment-120895 I have a friend whos dad threw around his ThinkPad when it froze. It still works perfectly fine. I have a friend whos dad threw around his ThinkPad when it froze. It still works perfectly fine.

]]> By: Lorenzo http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-120528 Lorenzo Fri, 23 Oct 2009 08:36:37 +0000 http://www.cracked.com/blog/?p=7763#comment-120528 What the hell is wrong with IT guys!!?!?! They are useless! What ever you give them they will lose! I have sent in Various electronic equipment, and they always seem to lose shit!!!! MY GOD MAN GET ORGANISED!!!!!!!!!!!!!!! Whether its plugs or Hard drives and memory cards.! WHY THE FUCK ARE YOU TAKING OUT MY MEMORY CARD WHEN I SENT MY MOBILE PHONE IN COS MY VOLUME SIDE BUTTON WASNT WORKING???! ANyway... hahaha! What the hell is wrong with IT guys!!?!?! They are useless! What ever you give them they will lose! I have sent in Various electronic equipment, and they always seem to lose shit!!!! MY GOD MAN GET ORGANISED!!!!!!!!!!!!!!! Whether its plugs or Hard drives and memory cards.! WHY THE FUCK ARE YOU TAKING OUT MY MEMORY CARD WHEN I SENT MY MOBILE PHONE IN COS MY VOLUME SIDE BUTTON WASNT WORKING???!
ANyway… hahaha!

]]> By: Chris http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-120205 Chris Thu, 22 Oct 2009 01:53:41 +0000 http://www.cracked.com/blog/?p=7763#comment-120205 i had the same problem with my Dell. I told them that the laptop wasn't charging, and that I thought it might be the cord... they had me mail it out 3 times, all three times they replaced my CPD and motherboard, had someone come out and replace it again, only to forget the cord (that I was sure was the problem), they came back two days later with the cord, and plugged it in and it was fine. With the money for the shipping back and forth, the replacement for the parts and the labor, they could have just sent me a new laptop (which I suggested. The man on the phone said "Well, Ma'am, if I do that you will get a refurbished laptop as opposed to a new one". My response was "well, will that one work?" "Yes, but it won't be new.") This was a 6 month old laptop. i had the same problem with my Dell. I told them that the laptop wasn’t charging, and that I thought it might be the cord… they had me mail it out 3 times, all three times they replaced my CPD and motherboard, had someone come out and replace it again, only to forget the cord (that I was sure was the problem), they came back two days later with the cord, and plugged it in and it was fine. With the money for the shipping back and forth, the replacement for the parts and the labor, they could have just sent me a new laptop (which I suggested. The man on the phone said “Well, Ma’am, if I do that you will get a refurbished laptop as opposed to a new one”. My response was “well, will that one work?” “Yes, but it won’t be new.”)

This was a 6 month old laptop.

]]> By: Kristen http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/comment-page-8/#comment-120070 Kristen Wed, 21 Oct 2009 16:47:05 +0000 http://www.cracked.com/blog/?p=7763#comment-120070 I have had my MacBook for well over 2 years now and have only had one minor problem which was a known issue and covered without charge even though it was out of warranty. I disagree with the statement that both computers were falling apart only a year after purchase - your computers are electronics and must therefore be treated with care. I'm not saying tuck it in at night and wrap it in bubble wrap when not in use, but to DROP your computer and then claim it's falling apart? Come on. I have had my MacBook for well over 2 years now and have only had one minor problem which was a known issue and covered without charge even though it was out of warranty. I disagree with the statement that both computers were falling apart only a year after purchase - your computers are electronics and must therefore be treated with care. I’m not saying tuck it in at night and wrap it in bubble wrap when not in use, but to DROP your computer and then claim it’s falling apart? Come on.

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